Welcome to the career opportunity at 3A Logistics JSC – one of the leading companies in the Logistics field in Vietnam. With a commitment to providing top-notch services along with a professional and challenging working environment, we are currently seeking an excellent Operation Manager to join our team.
Position Information:
- Working Hours: Monday to Friday: 8:15 AM – 5:30 PM
- Location: Sao Mai Building, No. 19 Le Van Luong Street, Thanh Xuan District, Hanoi
Employee Benefits:
- Competitive salary
- Annual leave and working conditions follow general Vietnam labor laws
- International, dynamic, friendly working environment
- The company provides health care and accident insurance for employees
- Other welfare benefits follow company policies
Job Description:
1. Build the plans and strategies of Customer Service & Pricing
– Develop and implement short-term and long-term strategies and plans for CS & Pricing department to improve service quality.
– Manage overall customer service operation, service quality and management resources of customer relationship.
– Manage the performance of Customer Service in charge of import and export goods and domestic Customer Service in compliance with the Company’s process and SOP with customers.
– Monitor the service quality through customer’s reflection & engagement, rate of complaint/positive feedback, – employee problem-solving ability.
2. Coordinate and manage Pricing assignments
– In charge of getting prices from shipping lines and domestic suppliers.
– Dealing with vendors/ partners about international freight rates, negotiate for the lowest price.
– Follow team to keep updating the rates for Sales Department.
– Monitor and update shipping contract prices.
– Maintain and develop relationships with shipping lines, airlines, coloaders.
– Solve arising problems (apply for extension of closing time, cont shell, dump yard…).
– Support and coordinate with Sales/Cus/Doc Department to resolve related issues.
– Regularly update market information.
– Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose .
– Handle related situations.
– Propose to BOD about the working plan, development methods, product strategy building.
3. Maintain and expand relationships with customers & shipping lines/agents/suppliers
– Receive problems and requirements of customers provided by CS staff.
– Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/suppliers.
– Work directly with shipping lines and customers/shipping lines/agents/suppliers.
– Control and improve service quality by bringing service evaluation criteria.
– Implement quarterly service evaluation to customers.
Required Skills/Experience:
– Graduated from universities majoring in international trade, economics, maritime or other related majors.
– Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations.
– Good knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.
– 2 – 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import-export industry;
– Priority is given to strong experience of US route both sea/air.
– Fluent in English (Chinese is a plus).
– Good pricing skills with profit-oriented minded.
– Excellent Customer service skills with customer-oriented minded.
– Good communication and interpersonal skills.
– Innovative & creativity mindset to achieve better efficiency.
– Strong problem-solving skills.
– Good analyze and synthesis skills.
– Good negotiation and persuasion skills.
– Ability to work independently and under high pressure.
Apply Now
Do you want to join the dynamic and professional team at 3A LOGISTICS?
Send your application to [email protected] or contact us directly at +84901707848 or +84902228642.
Alternatively, you can send your CV here: Link
Join 3A LOGISTICS in shaping the future of logistics in Vietnam!
